Hotel Shravani

— PRIVACY POLICY —

(Full Content)

1. Introduction

Hotel Shravani respects your privacy and is committed to protecting your personal data in compliance with the Information Technology Act, 2000 and applicable Indian data protection regulations.

This Privacy Policy explains how we collect, use, process, and protect your information.

2. Information We Collect

We may collect:

A. Personal Information

  • Name
  • Phone number
  • Email address
  • Address
  • Government ID details
  • Booking details

B. Device Information

  • IP address
  • Browser type
  • Device identifiers

C. Cookies & Tracking Data

  • Session cookies
  • Analytics cookies

D. Message Data

  • WhatsApp conversation logs
  • RCS communication history
  • Delivery status

3. Purpose of Data Collection

We collect data to:

  • Confirm bookings
  • Provide accommodation services
  • Send transactional messages
  • Improve customer experience
  • Comply with legal obligations

4. Consent for WhatsApp & RCS Data Processing

By sharing your phone number and opting in, you consent to receive communications via:

  • WhatsApp Business API
  • RCS messaging platforms supported by telecom operators

You may withdraw consent anytime by replying “STOP” or contacting us.

5. Legal Basis for Processing

We process data based on:

  • User consent,
  • Contractual necessity,
  • Legal compliance,
  • Legitimate business interest.

6. How We Use Collected Data

Your information may be used to:

  • Confirm reservations,
  • Send invoices,
  • Provide customer support,
  • Send promotional offers (if opted in),
  • Improve services.

We do not sell personal data.

7. Data Retention & Deletion

We retain data:

  • As long as necessary for service fulfillment,
  • As required under Indian taxation and hospitality laws.

Users may request deletion subject to statutory obligations.

8. Data Sharing with Third Parties

We may share limited data with:

  • Meta Platforms (for WhatsApp Business messaging)
  • Google (analytics services)
  • Telecom service providers (for RCS delivery)
  • Payment processors
  • Government authorities when legally required

All third parties are contractually obligated to protect data.

9. Security Measures & Encryption

We implement:

  • Secure servers,
  • SSL encryption,
  • Access control,
  • Data minimization practices.

However, no method of transmission is 100% secure.

10. Cookies & Tracking Technologies

We use cookies to:

  • Enhance user experience,
  • Analyze traffic,
  • Improve website functionality.

Users may disable cookies via browser settings.

11. Data Transfer & Storage (India-Based)

Data is primarily stored in India. Some messaging data may be processed through global servers operated by Meta or telecom partners in accordance with applicable regulations.

12. User Rights

Users have the right to:

  • Access personal data,
  • Correct inaccurate data,
  • Request deletion,
  • Withdraw consent.

Requests may be sent to our official email.

13. Policy for Children

Our services are not directed to individuals under 18 years of age. We do not knowingly collect data from minors.

14. Updates to Privacy Policy

Hotel Shravani may update this Privacy Policy periodically.

Changes will be posted on our website with updated effective date.

15. Governing Law (India)

This Privacy Policy is governed by the laws of India. Disputes shall be subject to jurisdiction of courts in Osmanabad, Maharashtra.

16. Contact Information

Hotel Shravani
Dharavil Colony, Pardi Road
Bhoom, Osmanabad – 413504
Phone: 7719812088
Email: narsalesomnath377@gmail.com

Experience

Guest Relations

Hotel Shravani

2010 – 2018

Rooted in hospitality and trust.

Operations Lead

Hotel Shravani

2018 – Present

Oversee daily operations with a focus on quality and guest satisfaction.

Gallery

A glimpse into the warm, elegant ambiance of Hotel Shravani.

A luxurious hotel lobby features dark polished marble floors with reflections that enhance the depth of the space. Soft yellow lighting emanates from the walls, providing a warm, inviting atmosphere. In the center is a round table adorned with a large bouquet of pink flowers, adding a touch of elegance. Comfortable seating lines the walls, providing resting areas for guests. The modern aesthetic is complemented by the sleek design and minimalist decor.
A modern hotel building with a glass facade and a distinctive shape is set against the backdrop of rocky mountains. In the foreground, there are white sunshades supported by pillars over a sandy area with palm trees around. The sky appears overcast, adding a muted color to the overall scene.
A luxurious dining setup featuring elegantly folded white napkins, sparkling glassware, and floral centerpieces arranged on round tables. The room is adorned with wooden paneling and framed portraits, creating an opulent and classic atmosphere.
A multi-story building with a sign reading 'STARHOTELS' on the rooftop. The facade features a series of evenly spaced windows with decorative railings. The building exhibits a modern architectural design with clean lines and a neutral color palette.
A multi-story hotel building with a fountain in front, surrounded by manicured gardens and pathways. Buses are parked on the side, and a person walks past the entrance where a sign displays the name of the establishment.
The image depicts a modern, well-lit hotel lobby with a spacious and elegant design. The area features stylish furniture, including wicker chairs and plush sofas, and polished flooring. Decorative elements include large blue-tiled pillars and artistic wall designs with circular patterns. The warm lighting and decorative plants add a cozy ambiance.